@book{125548,
	author = {Jarra, Yasar. and ebrary, Inc.},
	title = {Measuring business excellence.},
	publisher = {Emerald Insight,},
	year = {c2007.},
	series = {Measuring business excellence ;},
	address = {Bradford :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10211645}
}