@book{128375,
	author = {Carter, Gregg Lee, and Byrnes, Joseph F. and American Management Association.},
	title = {How to manage conflict in the organization},
	publisher = {American Management Association,},
	year = {2006.},
	address = {[Saranac Lake, N.Y.] :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10496191}
}