@book{128380,
	author = {Chan, Janis Fisher. and American Management Association.},
	title = {Presentation success},
	publisher = {American Management Association,},
	year = {c1999.},
	address = {[Saranac Lake, N.Y.] :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10496201}
}