@book{128459,
	author = {Segelstr�om, Fabian.},
	title = {Stakeholder engagement for service design :},
	publisher = {Dept. of Computer and Information Science, Link�opingUniversity,},
	year = {2013.},
	series = {Link�oping studies in arts and science ;},
	address = {Link�oping. Sweden :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10773665}
}