@book{128649,
	author = {Bowler, Meagan. and ebrary, Inc. and LOEX of the West Conference},
	title = {Reference services review.},
	publisher = {Emerald,},
	year = {2011.},
	series = {Reference services review ;},
	address = {[Bradford, UK] :},
	note = {"Reference and instructional services for libraries in the digital age".},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10464525}
}