@book{130840,
	author = {Flores Salgado, Elizabeth. and ebrary, Inc.},
	title = {The pragmatics of requests and apologies},
	publisher = {John Benjamins Pub. Co.,},
	year = {2011.},
	series = {Pragmatics & beyond new series (P&BNS),},
	address = {Amsterdam ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10495901}
}