@book{133225,
	author = {Karten, Naomi. and ebrary, Inc.},
	title = {Changing how you manage and communicate change},
	publisher = {IT Governance Pub.,},
	year = {2009.},
	address = {Ely :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10438088}
}