@book{136874,
	author = {Bens, Ingrid. and ebrary, Inc.},
	title = {Facilitating with ease!},
	publisher = {Jossey-Bass,},
	year = {2012.},
	series = {The Jossey-Bass Business and management series},
	address = {San Francisco :},
	edition = {3rd ed.},
	note = {"New and revised."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10546584}
}