@book{13821,
	author = {Goodey, Paul. and ebrary, Inc.},
	title = {Salesforce CRM admin cookbook},
	publisher = {Packt Publishing,},
	year = {2013.},
	address = {Birmingham, UK :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10682487}
}