02120nam a22003494a 4500 ebr10178055 CaPaEBR m u cr cn||||||||| 040812s2005 nyua sb 001 0 eng 2004019153 076561412X (hardcover : alk. paper) CaPaEBR CaPaEBR (OCoLC)228172891 HD30.3 .G365 2005eb 658.3 22 Gargiulo, Terrence L., 1968- The strategic use of stories in organizational communication and learning [electronic resource] / Terrence L. Gargiulo. Armonk, N.Y. : M.E. Sharpe, c2005. xiii, 252 p. : ill. Includes bibliographical references (p. 237-241) and index. Frameworks: Introduction -- A working model of stories -- Organizational communication-broadcasting signals -- Case study- Dreyer's Ice Cream -- Organizational learning-building bridges -- Case studies-DTE Energy & Jeff Bukantz -- Interviews: Introduction to the interviews -- Interview with Bernice Moore-CTB/McGraw Hill -- Interview with Robert Kraska-DTE Energy -- Interview with Sherrie Cornett-Dreyer's Ice Cream -- Interview with Marty Fischer-Starbucks Coffee -- Interview with Father Marus-Woodside Priory School -- Competency map: Introduction to the competency map -- The core -- Process ring -- Interaction ring -- Summary -- Appendix -- Appendix A-Folk tale illustrating principles of active listening. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Communication in organizations. Organizational learning. Storytelling Social aspects. Storytelling Psychological aspects. Executives United States Interviews. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10178055 An electronic book accessible through the World Wide Web; click to view 140624 140624