@book{141427,
	author = {Ringland, Gill. and Lustig, Patricia. and ebrary, Inc.},
	title = {Beyond crisis},
	publisher = {John Wiley & Sons,},
	year = {2010.},
	address = {Hoboken, N.J. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10521433}
}