@book{144786,
	author = {Whitehead, Michael J. R. and ebrary, Inc.},
	title = {Implementing SugarCRM},
	publisher = {Packt Pub.,},
	year = {2006.},
	series = {From technologies to solutions},
	address = {Birmingham, U.K. :},
	note = {"Introduce the leading Open Source CRM application into your small/mid-size business with this systematic, practical guide."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10430410}
}