01589nam a2200337 a 4500001001200000003000800012006001900020007001500039008004100054020001800095020002700113040002100140035002100161050002600182100001800208245013900226250001200365260006200377300001500439490007900454504005400533505014500587533015200732650006000884650004800944655002900992710001701021830006801038856012601106999001901232ebr10428783CaPaEBRm        u        cr cn|||||||||101206s2010    xxk     sb    000 0 eng d  z9781849509961  z9781849509978 (e-book)  aCaPaEBRcCaPaEBR  a(OCoLC)69002104914aPE1128.A2bW35 2010eb1 aWalker, John.10aService, satisfaction and climateh[electronic resource] :bperspectives on management in English language teaching /cby John Walker.  a1st ed.  aBingley, U.K. :bEmerald Group Publishing Limited,c2010.  aix, 271 p.1 aInnovation and leadership in English language teaching,x2041-272X ;vv. 2  aIncludes bibliographical references (p. 239-256).0 apt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2011.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aEnglish languagexStudy and teachingxForeign speakers. 0aLanguage and languagesxStudy and teaching. 7aElectronic books.2local2 aebrary, Inc. 0aInnovation and leadership in English language teaching ;vv. 2.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10428783zAn electronic book accessible through the World Wide Web; click to view  c145178d145178