@book{149592,
	author = {Goodey, Paul. and ebrary, Inc.},
	title = {Salesforce CRM},
	publisher = {Packt Pub.,},
	year = {2013.},
	address = {Birmingham, UK :},
	edition = {2nd ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10742640}
}