@book{150320,
	author = {Dickson, Duncan. and ebrary, Inc.},
	title = {Selected papers from QUIS 10 Conference 2007},
	publisher = {Emerald,},
	year = {2008.},
	series = {international journal of service industry management ;},
	address = {Bradford :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10246179}
}