01356nam a2200325Ia 4500001001200000003000800012006001900020007001500039008004100054020001800095020001800113040002100131035002100152050002700173245013000200260003200330300001600362490007300378504004100451533015200492650003400644650004800678655002900726700002100755700001800776710001700794830007400811856012600885999001901011ebr10246179CaPaEBRm        u        cr cn|||||||||081019s2008    enk     sb    000 0 eng d  z9781846638886  z9781846638893  aCaPaEBRcCaPaEBR  a(OCoLC)56062412514aHD9980.5b.S454 2007eb00aSelected papers from QUIS 10 Conference 2007h[electronic resource] /cguest editors: Dr. Duncan Dickson and Dr. Robert Ford.  aBradford :bEmerald,c2008.  ap. 155-274.1 ainternational journal of service industry management ;vv. 19, no. 2  aIncludes bibliographical references.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aService industriesxResearch. 0aService industriesxManagementvCongresses. 7aElectronic books.2local1 aDickson, Duncan.1 aFord, Robert.2 aebrary, Inc. 0aInternational journal of service industry management ;vv. 19, no. 2.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10246179zAn electronic book accessible through the World Wide Web; click to view  c150320d150320