TY  - BOOK
AU  - Zimmerman,Wesley
ED  - ebrary, Inc.
TI  - Perception of a difference: the power in buying, marketing and selling customer care 
AV  - HF5415.5 .Z56 2005eb
PY  - 2005///
CY  - Scottsdale, AZ
PB  - WZA, Inc.
KW  - Customer services
KW  - Marketing
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10229695
ER  -