@book{158188,
	author = {Lerner, Gene H. and ebrary, Inc.},
	title = {Conversation analysis},
	publisher = {John Benjamins Publishing,},
	year = {2004.},
	series = {Pragmatics & beyond, 0922-842X ;},
	address = {Philadelphia, PA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10064643}
}