@book{158256,
	author = {Bilmes, Linda. and Gould, W. Scott, and ebrary, Inc.},
	title = {The people factor},
	publisher = {Brookings Institution Press,},
	year = {c2009.},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10338427}
}