@book{163075,
	author = {Showkeir, Jamie, and Showkeir, Maren, and ebrary, Inc.},
	title = {Authentic conversations},
	publisher = {Berrett-Koehler Publishers,},
	year = {c2008.},
	address = {San Francisco, Calif. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10315395}
}