@book{163099,
	author = {Hock, Dee, and VISA International.},
	title = {One from many},
	publisher = {Berrett-Koehler,},
	year = {c2005.},
	address = {San Francisco, CA :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10315455}
}