@book{163133,
	author = {Kaye, Beverly L. and Jordan-Evans, Sharon, and ebrary, Inc.},
	title = {Love it, don't leave it},
	publisher = {Berrett-Koehler,},
	year = {c2003.},
	address = {San Francisco :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10315460}
}