@book{16404,
	author = {Cross, Elsie Y. and ebrary, Inc.},
	title = {Managing diversity--the courage to lead},
	publisher = {Quorum Books,},
	year = {2000.},
	address = {Westport, Conn. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=5004858}
}