@book{164730,
	author = {Firestone, Joseph M. and ebrary, Inc.},
	title = {Has knowledge management been done?},
	publisher = {Emerald Group Publishing Limited,},
	year = {2005.},
	series = {The learning organization,},
	address = {Bradford :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10085643}
}