@book{165984,
	author = {ebrary, Inc.},
	title = {Measuring and improving infrastructure performance},
	publisher = {National Academy Press,},
	year = {1995.},
	series = {Studies in infrastructure technology and policy},
	address = {Washington, DC :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10055119}
}