@book{167399,
	author = {Alvarez-Galvan, Jose-Luis. and ebrary, Inc.},
	title = {Outsourcing and service work in the new economy},
	publisher = {Cambridge Scholars Publishing,},
	year = {2012.},
	address = {Newcastle upon Tyne :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10677213}
}