@book{169530,
	author = {Gaynor, Gerard H. and ebrary, Inc.},
	title = {What every new manager needs to know},
	publisher = {American Management Association,},
	year = {2004.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10052844}
}