@book{172105,
	author = {Institute of Medicine (U.S.)},
	title = {Crossing the quality chasm},
	publisher = {National Academy Press,},
	year = {c2003.},
	series = {Richard and Hinda Rosenthal lectures ;},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10056947}
}