@book{172498,
	author = {Townsend, Tony. and ebrary, Inc.},
	title = {Restructuring and quality},
	publisher = {Routledge,},
	year = {1997.},
	series = {Educational management series},
	address = {London ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10057158}
}