01257nam a2200313Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020001800112020001500130040002100145035002100166050002700187082001700214100002100231245018200252260003200434300002400466504005100490533015200541650002300693650003600716655002900752710001700781856012600798999001900924ebr10297332CaPaEBRm        u        cr cn|||||||||090105s2009    nyua    sb    001 0 eng d  z  2008055729  z9780814413333  z0814413331  aCaPaEBRcCaPaEBR  a(OCoLC)40427723914aHF5415.5b.G672 2009eb04a658.8/122221 aGoodman, John A.10aStrategic customer serviceh[electronic resource] :bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /cJohn A. Goodman.  aNew York :bAMACOM,cc2009.  axiv, 256 p. :bill.  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer services. 0aCustomer relationsxManagement. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10297332zAn electronic book accessible through the World Wide Web; click to view  c180968d180968