TY  - BOOK
AU  - Motwani,Jaideep G.
AU  - Sower,Victor E.
ED  - ebrary, Inc.
TI  - Benchmarking in services
T2  - Benchmarking, an international journal
AV  - HD62.15 .B46 2006eb
PY  - 2006///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10132645
ER  -