01153nam a2200289Ia 4500001001200000003000800012006001900020007001500039008004100054020001500095040002100110035002100131050002500152245011000177260005900287300001100346490005800357533015200415650003000567650003000597655002900627700002400656700002100680710001700701856012600718999001900844ebr10132645CaPaEBRm        u        cr cn|||||||||000815s2006    enk     s     000 0 eng d  z1846630282  aCaPaEBRcCaPaEBR  a(OCoLC)56017740714aHD62.15b.B46 2006eb00aBenchmarking in servicesh[electronic resource] /cguest editors, Jaideep G. Motwani and Victor E. Sower.  aBradford, England :bEmerald Group Publishing,cc2006.  a163 p.0 aBenchmarking, an international journal ;vv.13, no. 3  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aBenchmarking (Management) 0aTotal quality management. 7aElectronic books.2local1 aMotwani, Jaideep G.1 aSower, Victor E.2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10132645zAn electronic book accessible through the World Wide Web; click to view  c182766d182766