@book{184029,
	author = {Hoffmann, Elizabeth A. and ebrary, Inc.},
	title = {Co-operative workplace dispute resolution},
	publisher = {Gower,},
	year = {2012.},
	address = {Burlington, Vt. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10571077}
}