@book{185506,
	author = {Ackerman-Anderson, Linda S., and Anderson, Dean, and ebrary, Inc.},
	title = {The change leader's roadmap},
	publisher = {Wiley,},
	year = {2010.},
	address = {San Francisco, CA :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10419175}
}