@book{186136,
	author = {Lang, Michael D., and Taylor, Alison, and ebrary, Inc.},
	title = {The making of a mediator},
	publisher = {Jossey-Bass,},
	year = {2000.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10582609}
}