@book{187296,
	author = {Danyi, Saiki. and ebrary, Inc.},
	title = {Services marketing},
	publisher = {Oxford Book Co.,},
	year = {2008.},
	address = {Jaipur, India :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10417600}
}