01224nam a2200313 a 4500 ebr10415572 CaPaEBR m u cr cn||||||||| 101001s2010 ii ad s 000 0 eng d 9789350243282 CaPaEBR CaPaEBR (OCoLC)680625798 HD9980.5 .R36 2010eb Ramachandra, K. Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar. Rev. ed. Mumbai [India] : Himalaya Pub. House, 2010. 262 p. : ill. Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Service industries Management. Hospitality industry Management. Customer services Management. Electronic books. local Chandrashekara, B. Shivakumar, S. ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10415572 An electronic book accessible through the World Wide Web; click to view 189080 189080