@book{193065,
	author = {Shockley-Zalabak, Pamela. and Morreale, Sherwyn P. and ebrary, Inc.},
	title = {Building the high-trust organization},
	publisher = {Jossey-Bass,},
	year = {c2010.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10375592}
}