@book{199287,
	author = {Ezell, Tanner. and ebrary, Inc.},
	title = {Cisco Unified Communications Manager 8},
	publisher = {Packt Pub.,},
	year = {2012.},
	series = {Enterprise : professional expertise distilled},
	address = {Birmingham ;},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10552203}
}