@book{20144,
	author = {Mortensen, C. David. and ebrary, Inc.},
	title = {Problematic communication},
	publisher = {Praeger,},
	year = {1994.},
	address = {Westport, Conn. :},
	note = {Part of the text is based on a series of working papers, conference papers, and informal talks presented at several universities.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10002006}
}