01375nam a22003254a 4500001001200000003000800012006001900020007001500039008004100054020002800095040002100123035002100144043001200165050002700177082001700204100001600221245014000237260008200377300002400459490003100483504006200514533015200576650004500728650004600773655002900819700002600848710001700874830003200891856012600923ebr10106696CaPaEBRm        u        cr cn|||||||||000225s2000    inua    sb    001 0 eng    z155753215X (alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)559947445  an-us---14aHG1616.C29bA57 2000eb04a658.8/122211 aAnton, Jon.10aCall center benchmarkingh[electronic resource] :bhow good is "good enough" /cby Jon Anton and David Gustin ; assisted by Stijn Spit.  aWest Lafayette, Ind. :bIchor Business Books/Purdue University Press,cc2000.  aviii, 84 p. :bill.1 aCustomer access management  aIncludes bibliographical references (p. 75-76) and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCall centerszUnited StatesxManagement. 0aBenchmarking (Management)zUnited States. 7aElectronic books.2local1 aGustin, David,d1962-2 aebrary, Inc. 0aCustomer access management.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10106696zAn electronic book accessible through the World Wide Web; click to view