TY  - BOOK
AU  - Anton,Jon
AU  - Gustin,David
ED  - ebrary, Inc.
TI  - Call center benchmarking: how good is "good enough" 
T2  - Customer access management
AV  - HG1616.C29 A57 2000eb
U1  - 658.8/12 21
PY  - 2000///
CY  - West Lafayette, Ind.
PB  - Ichor Business Books/Purdue University Press
KW  - Call centers
KW  - United States
KW  - Management
KW  - Benchmarking (Management)
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 75-76) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10106696
ER  -