@book{205045,
	author = {McDowell, Earl E. and ebrary, Inc.},
	title = {Interviewing practices for technical writers},
	publisher = {Baywood Pub. Co.,},
	year = {1991.},
	series = {Baywood's technical communications series},
	address = {Amityville, N.Y. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10613398}
}