@book{206766,
	author = {Rockman, Ilene F. and ebrary, Inc.},
	title = {Reference services review :},
	publisher = {Emerald Group Publishing,},
	year = {c2005.},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103461}
}