@book{209233,
	author = {Turner, Kenneth J. and ebrary, Inc.},
	title = {Service provision},
	publisher = {Wiley,},
	year = {c2004.},
	series = {Wiley series in communications networking & distributed systems},
	address = {Chichester ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10113954}
}