@book{210747,
	author = {Kempny, Guy. and International Business Machines Corporation.},
	title = {IBM WebSphere voice systems solutions implementation guide},
	publisher = {IBM, International Technical Support Organization,},
	year = {2003.},
	series = {IBM redbooks},
	address = {Research Triangle Park, NC :},
	edition = {1st ed.},
	note = {"January 2003."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112846}
}