@book{215528,
	author = {Ross, Celia. and ebrary, Inc.},
	title = {Making sense of business reference},
	publisher = {American Library Association,},
	year = {c2013.},
	address = {Chicago, Ill. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10751723}
}