@book{217131,
	author = {Cullen, Ron. and ebrary, Inc.},
	title = {Fine words into action},
	publisher = {Emerald Group Publishing,},
	year = {c2006.},
	series = {Clinical governance, an international journal ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120701}
}