@book{221833,
	author = {Bennis, Warren G. and Biederman, Patricia Ward. and ebrary, Inc.},
	title = {Still surprised},
	publisher = {Jossey-Bass,},
	year = {2010.},
	address = {San Francisco :},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10469685}
}