@book{223586,
	author = {Harmon, Paul, and ebrary, Inc.},
	title = {Business process change},
	publisher = {Elsevier/Morgan Kaufmann Publishers,},
	year = {c2007.},
	address = {Amsterdam ;},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10201856}
}